Your order is usually dispatched within 3 days after receiving your payment with the exception of items made-to-order, which have a lead time up to 4 weeks. I’m trying to minimize my impact on the environment by shipping all the items from your order together, so please pay close attention to the shipping dates displayed in the description of each item.
Shipping costs
5
Postnord - Light
posters and small leather goods
- Tracking & Insurance
- Delivery 3-4 days*
- Free shipping for orders over €60
10
Postnord - Small
medium leather goods
- Tracking & Insurance
- Delivery 3-4 days*
- Free shipping for orders over €60
15
Postnord - Light
posters and small leather goods
- Tracking & Insurance
- Delivery 4-7 days*
- Free shipping for orders over €60
20
Postnord - Small
medium leather goods
- Tracking & Insurance
- Delivery 4-7 days*
- Free shipping for orders over €60
13
Postnord - Light
posters and small leather goods
- Tracking & Insurance
- Delivery 4-7 days*
- Free shipping for orders over €60
18
Postnord - Small
medium leather goods
- Tracking & Insurance
- Delivery 4-7 days*
- Free shipping for orders over €60
13
Postnord - Light
posters and small leather goods
- Tracking & Insurance
- Delivery 7-10 days*
- Free shipping for orders over €60
18
Postnord - Small
medium leather goods
- Tracking & Insurance
- Delivery 7-10 days*
- Free shipping for orders over €60
* Due to the COVID-19-Pandemic delivery times may be a bit longer than normal. If you have any questions regarding the status of your order don’t hesitate to contact me!
Customs and Taxes
Orders placed from outside the European Union may incur additional customs charges. This fee is not under my control, and is the decision of your customs agency. Customs policies vary greatly between countries, so I recommend that you check with your local authorities to clarify this point.
Returns
If you are not completely satisfied with your purchase for any reason, you may return it for a refund or an exchange within 30 days from the day of purchase. All returned items must be in new and unused condition in its original packaging.
Return process
To return an item, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Stepan Jirka
Carlbergsgatan 5D
41266 Goteborg
Sweden
Please note, you will be responsible for all return shipping charges. I strongly recommend that you use a trackable method to mail your return.
Refunds
After receiving your return and inspecting the condition of your item, I will process your return or exchange. Please allow at least 7 days from the receipt of your item to process your return or exchange. You will be notified by email when your return has been processed.
Exceptions
The following items cannot be returned or exchanged:
- Custom designed products
- Customized products
- Personalized products
- Digital (downloadable) products
For defective or damaged products, please contact me at the contact details below to arrange a refund or exchange.
Questions
If you have any questions concerning my return policy, please contact me at support@stepanjirka.cz